PROVEN SOLID REAL-TIME PAYMENT SYSTEM FOR YOUR CUSTOMERS

Our Payment System is the self-service portal your customers want and the payment facilitation your business needs.

Real-Time Integration to your billing software ensures customers always see the most up-to-date account info.

Administrative tools provide easy to find information that makes customer support simple.

Customers have access to account & billing history with optional PDF Bill Presentment.

MULTIPLE CONVENIENT WAYS FOR YOUR CUSTOMERS TO PAY

Every customer has their own reasons for making payments the way they want and our Payment System provides plenty of options.

Online payments using all major browsers and devices.

Automatic payments allow your customers to set and forget; their payment will be made on the bill due date.

IVR phone payments eliminate calls your staff would otherwise have to attend to.

Your customers can make instant payments by simply replying “pay” when they receive a text message that their bill is ready.

OUTBOUND NOTIFICATIONS INCLUDING PHONE, EMAIL AND TEXT

The easier you can communicate with your customers, the less your phone rings and we know that’s a real benefit to your business. Keep your customers tuned in through notifications you can count on.

Automated notifications will keep your customers aware of when they have a bill or to update their payment information.

Set up calls, emails or text messages to go out to your customers for reasons like late payment reminders and boil water alerts.

THE CHOICE IS YOURS

We believe that Utilities should be able to work with who they want to provide payment services to their customers.

You pick the payment processor that works best for your Utility’s needs and budget.

With multiple fee model options, the Utility can absorb, pass, or split the fee.

Choose a billing software that allows you the freedom to work with vendors you select.

THE HIGHEST LEVEL OF SECURITY AVAILABLE

Don’t just take anyone’s word that their data is secure. Ask for compliance documentation upfront.

We have a responsibility to you and your customers to ensure that payment data cannot be breached.

Our Zero Data policy goes far beyond encryption by fully redacting sensitive data which reduces risk to your Utility.

We are a PCI Level 1 Service Provider, the highest PCI compliance available. We will be happy to provide our documentation upon your request.

WE ARE NOT A SALES ORGANIZATION, WE ARE TECHNOLOGISTS

We have an always-on uptime commitment. Here at Transaction Warehouse, we take reliability seriously, and put a great deal of effort into ensuring that our services operate all the time.

We use best-of-class hosting services on the highly reliable Microsoft Azure cloud platform.

The Microsoft network connects more than 60 Azure regions, 220 Azure data centers and 170 edge sites, which connects to the rest of the internet at strategic edge points of presence.

YOU DESERVE TRANSPARENCY

The right solution for your Utility and customers shouldn’t come with a heavy price tag. There are no costs for setup of your Payment System.

If absorbing the fees, you are only charged for the approved transactions. If you pass the fee, transactions cost you nothing. All of our services are pay-as-you-go which makes costs clear and easy to understand.

There is no charge for support and all updates are included.

EXPERIENCE THE BEST CUSTOMER SERVICE IN THE INDUSTRY

Our goal is to provide a payment system that makes your life easier, however you’re going to need help every once in a while.

You can rely on prompt, friendly and competent service each time you reach out to us.

We have a well-developed support philosophy utilizing the best technology so that you can always contact us when you’re in a pinch.

We want you to have the best possible experience with all interactions with our staff.

DO NOT HITCH YOUR ENTIRE CUSTOMER TECHNOLOGY PLATFORM TO YOUR PAYMENT PROCESSOR.

Payment processing companies are literally a dime a dozen. They only build payment systems as an afterthought to hook you on their processing.

Don’t risk the chaos of forcing your customers to change how they pay just because you switch processors for a better rate.

Our primary focus is on the intelligent layer that your customers experience that sits between your utility billing software and the payment processor. That’s the part that matters!

We give you the freedom to shop for better processors and as your business evolves you are not locked into anything.